Software assurance you purchase under the mpsa is subject to the terms of this licensing manual and is not governed by the software assurance section of the product list. Type your software assurance access id and email address you use to access the vlsc and click continue. Microsoft includes two years of free software assurance with most volume licensing products it donates through techsoup. Microsoft software assurance benefits for office can help your organization accelerate deployment and improve enduser productivity. Click on the license id for which you want to manage 24x7 problem resolution support. The first step in retiring software assurance deployment planning services sadps and software assurance training vouchers satv starts on february 1, 2020, by removing cloud engagements and azure training from sa eligibility. Whether you want to download the latest version of windows software, get 247 problem resolution support, or give employees access to office. Tech support scams are an industrywide issue where scammers trick you into paying for unnecessary technical support services. Heute ist fujitsu autorisierter microsoft licensing solutions partner lsp, fruher bekannt als large account. The software assurance benefits program is separated into a package of soft benefits to enable technology adoption, and productspecific extended use rights that. Software assurance by benefit microsoft volume licensing. Software assurance is a collection of benefits for microsoft products.
Software assurance membership sam is an integrated set of support services and benefits provided to all enterprise agreement ea customers and those select plus license customers who have selected the sam option for one or more product pools on their select plus enrollment or companywide option available under open value. Software assurance spans a broad range of microsoft software and services, including windows, microsoft office, azure, system center, sql server, and many others. Benefits, including 24x7 support, deployment planning services, enduser and technical training, and the latest software releases and unique technologies, are. Software assurance by product microsoft volume licensing. Software assurance training vouchers satv microsoft. The page opens by default to the licenses and services tab. For assistance with benefits activation, please contact the microsoft. Normally if you need to get support from ms for something it generally has to be a major problem, they arent really there for day to day common problems, thats. Why microsoft software assurance customers never win the. Software assurance is included with some microsoft products available through techsoup, but it can also be requested on its own. Microsoft is leveraging the immediacy and urgency of security updates to force customers into paying for software assurance. The core premise behind sa is to give users the ability to spread payments over several years, while offering free upgrades to newer versions during that time period. Adjusted eligibility criteria for software assurance 24x7 problem resolution support with asneeded base support for qualifying customers and credit toward unified support. Software assurance is a comprehensive volume licensing program that includes a unique set of technologies, services, and rights to help you deploy, manage, and use your microsoft products more efficiently.
The number of phone incidents available to you depends on your software assurance investment. Software assurance spans microsoft s range of software products and services, including the windows operating system, microsoft office, exchange, sql server, and many others. Microsoft software assurance is a program for businesses to pay for microsoft windows, office or server software over a period of years, and receive free software upgrades and benefits during that period. Microsoft provides this material solely for informational purposes. Updates to microsoft software assurance coming soon dxc. Having said that, there is a connection between software assurance and support and it comes from the amount of software assurance spend. Appendix b software assurance microsoft volume licensing. Software assurance spans a broad range of microsoft software and services products, including the windows operating system, microsoft office. Microsoft software assurance sa is a microsoft maintenance program aimed at business.
Benefits taken from sa website see also licensing name description software lifecycle 24x7 problem resolution support enhances existing premier support agreements by providing aroundthe. Microsoft software assurance benefit changes interlink. Software assurance benefits training training vouchers elearning home use program support 24x7 problem resolution support extended hotfix support system center advisor specialized cold backup for disaster recovery enterprise source licensing program spread payments newproducts new version rights step up licenses windows enterprise microsoft. The phased retirement of software assurance training voucher benefit, and putting a major effort into improving access to new skills programs and platforms. Software assurance benefits microsoft volume licensing. For each server licence covered with software assurance, you are entitled to 1 licence for server software assurance elearning. Software assurance sa is microsofts discounted offer to prepurchase future upgrades of the software title one carries sa on. Your organizations software assurance benefits administrator receives an access id after clicking activate on the 24x7 benefit in the volume.
Oct 07, 2010 just to clarify a bit, you can get 24x7 support as part of sa but you have to be spending a lot of money. Software assurance benefits included with microsoft donations. Microsoft volume licensing product licensing search. Go to microsoft software assurance support page and click on submit request. Microsoft is making changes to software assurance, specifically with planning services, training vouchers, and 24x7 problem resolution support. Microsoft software assurance is a service option for windows server 2012 r2 essentials during your license agreement term. Microsoft software assurance for volume licensing sa is a range of tools and resources to help you with deployment and management of microsoft products. Solved microsoft sa software assurance 24x7 support. Microsoft software assurance microsoft wiki fandom. Support for software that has been legitimately licensed is a licensing right. This phone support is available for all microsoft servers, windows operating systems, and office system products and editionseven if the specific license requiring support does not have software assurance coverage. Microsoft have announced from february 2020 changes will be made to their software assurance benefits sab program. Software assurance offers support, deployment planning services, training, updated. Servers self hosted applications office online services and office online server oos.
Software assurance benefits by agreement volume licensing software assurance. Standard subscription benefits plus 24x7 technical support, access to online training, and to mitel performance analytics monitoring and analytics. Microsoft software assurance benefits royal discount. The core premise behind sa is to give users the ability to spread their payments for the software over multiple years, while offering free upgrades to newer versions in that time period. Dec 06, 2015 if you do not have your access id, contact your software assurance benefits administrator or microsoft sales representative. Through software assurance, you have access to valuable deployment planning. After you have signed a licensing agreement that includes software assurance, you will need to activate many of your benefits online before you can begin using them. Microsoft software assurance for volume licensing helps boost organizational productivity with 24x7 support, deployment planning services, and technical training, the latest microsoft software releases, unique technologies, plus support for cloud services adoption, all in one costeffective program. Microsoft software assurance is a comprehensive maintenance offering that helps you get the most out of. You are entitled to support by virtue of purchasing the license. These benefits include free software upgrades, office multilanguage packs, office suites for use at home, and more. Plans include a broad range of microsoft software and services, including windows, microsoft office, exchange, system center, sql server, and many others. This will take you to the software assurance benefit details page.
Software assurance helps boost organizational productivity with 24x7 technical support, deployment planning services, enduser and technical training. In february 2020, microsoft will begin the phaseout of these benefits, so taking the time to understand the changes and put a plan together is important so you dont miss the deadlines. Gregor kneitz, who is a microsoft senior product manager for volume license programs will provide information about these benefits and will answer your questions about how to access it. Get more out of your microsoft software and services. Your organizations software assurance benefits administrator receives an access id after clicking activate on the 24x7. As microsoft adapt to new customers needs, they will be updating sabs to ensure they stay relevant and useful to customers. Microsoft software assurance for volume licensing can help reduce the time, cost, and complexity of a windows migration while ensuring your organization maximizes the business value of your software investment.
Using software assurance benefits can help you take full advantage of your investments in it. Your organizations software assurance benefits administrator receives an access id after clicking activate on the 24x7 benefit in the volume licensing service center vlsc. Steven, i n simple terms, what exactly is software assurance and why is it so important with microsoft licenses sk. Use your software assurance and services benefits microsoft volume licensing 3 2. The value and benefit gained under microsoft volume licensing programs and through use of microsoft software and services may vary by customer. Microsoft licensing is the single largest it expense for many. On the create an incident select a payment option page, select use my software assurance agreement. Microsoft software assurance benefits changes impacting.
Software assurance versus premier support miro consulting. Vlsc software assurance guide microsoft download center. With software assurance, you get the tools and training you need to do more with the it investments you plan to make as well as those you have already made. Software assurance benefits help you take full advantage of your investments in it. Why microsoft software assurance customers never win. Software assurance for volume licensing includes a range of benefits that span microsoft software and services. Select the product and problem for which you need support. Microsoft assurance software is a program that was introduced in 2002 to help users deploy and support microsoft windows, microsoft office and related server desktop applications. Software assurance sa is included in many microsoft licensing programs, and is an optional purchase on others. Microsoft announced retirement of software assurance deployment planning services and software assurance training voucher benefits on september, 2019.
Software assurance spans microsofts range of software products and services, including the windows operating system, microsoft office, exchange, sql server. Microsoft volume licensing microsoft software assurance. Microsoft software assurance sa is a microsoft maintenance program aimed at business users who use microsoft windows, microsoft office, and other server and desktop applications. Windows fundamentals for legacy pcs for software assurance microsoft windows fundamentals. Just to clarify a bit, you can get 24x7 support as part of sa but you have to be spending a lot of money. This direct connection to microsoft anytime a support need arisesfor almost any productcan help you maximise uptime, lower support costs and boost it productivity by reducing time spent troubleshooting and resolving issues. There are two different levels of support and service for you to choose from. Software assurance microsoft partner 500 equivalent employees. Normally if you need to get support from ms for something it generally has to be a major problem, they arent really there for day to day common problems, thats what your it support companies are there for.
Microsoft assurance software is a program that was introduced in 2002 to help users deploy and support microsoft windows, microsoft office and. This service includes beta and final versions of the latest software versions of windows server essentials when they are released. If you have multiple purchasing accounts, select the purchasing account from the dropdown list with the benefits you want to view. It s called 24x7 help and opens a screen with a telephone number 08000304160 and saying its microsoft trained technicians are standing by ready to help you solve all your pc issues and more. Software assurance helps boost organizational productivity with 24x7 technical support, deployment planning services, enduser and technical training, exclusive technologies and rights, and the latest microsoft software releases and unique technologiesall in one costeffective. Administrators can deploy software to many users at once with volume activation take control of a remote computer or virtual machine over a network connection with terminal services place voice calls using the lync client or skype for business client, initiate a call from the contact list by typing a name or number, or use a dial pad to. Retiring the software assurance training voucher benefit. Get the tools and training you need to do more with the it investments you plan to make as well as those you have already made. There will be a major effort into improving access to new skilling program and platforms. Microsoft software assurance updates dxc technology. How to avail and where can we avail this software assurance if it is applicable for this bundle server packaged.
Microsoft is updating software assurance sa through changes to sa benefits, starting in february 2020. Nov 07, 2011 microsoft is leveraging the immediacy and urgency of security updates to force customers into paying for software assurance. Microsoft software assurance support incident submission. If you do not have your access id, contact your software assurance benefits administrator or microsoft sales representative. Conversion of software assurance 24x7 problem resolution support incidents to premier support services. Microsoft updates to software assurance sa, beginning. Microsoft software assurance wikimili, the free encyclopedia. In anticipation of our upcoming microsoft licensing seminar in new york on 21st october 2015, our analyst david foxen interviewed steven kelley director of software licensing advisors and one of the expert speakers at our new york event his session software assurance placing bets on microsofts future will delve into why he thinks microsoft software assurance customers. Changes to microsoft software assurance benefits program.
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